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Hello, How can we help you?

Registration

Can anyone play at Lucky Leaps Casino?

In order to play at Lucky Leaps, you must be at least 18 years of age.

Can I play games without spending any money?

Yes! We have a "Try for Free" on every game so you can test it out.

How do I register?

Click on the “Sign Up” button above (where you will be redirected to the Inclave page) and fill in all the required fields. You’ll receive an email to verify your email address using the verification link in the email. Once all this is done, your account will be fully active.

Where can I find my active bonuses and see how much I have left to wager?

Go to the "Cashier" page, click on COUPONS. Any active coupon codes will be displayed. Click on "See more details" to see the playthrough requirement and how much you have played/wagered.

Can I cancel my bonus?

Go to the "Cashier" page, click on COUPONS. Click on "Cancel Coupon." If you are still unable to cancel the bonus, contact our Support Team via Live Chat.

Deposit

How do I make a deposit?

Click on the CASHIER/DEPOSIT NOW button in the header. If this is your first deposit you need to fill in the requested information first. You can make a deposit using any of our safe and secure deposit methods. A player can only make deposits to their account, and only with a credit card account issued in their name. Please also note that we will continuously add new payment options.

When will my deposit be credited to my gaming account?

Deposits will be transferred to your gaming account immediately. If you don't receive the money after all the required deposit steps have been completed, please contact our Customer Support at [email protected].

Can I make a deposit with a different Credit Card?

Yes, you can add the new Credit Card details when depositing.

Withdrawals

How do I make a withdrawal?

Log in to your gaming account. Click on the CASHIER/DEPOSIT NOW button in the header, then click on "Withdraw". Fill in the the requested information then enter the amount that you would like to withdraw and complete your withdrawal. Please note that you would need to have a verified account in order to make a withdrawal request. Documents may be required to complete account verification.

Do you have a minimum withdrawal limit?

Yes, the minimum withdrawal is $100.

Why can't I make a withdrawal?

Usually, if you have an active bonus on your account, withdrawal can't be made. If you don’t have an active bonus, please contact our Support Team via Live Chat.

What is IBAN and Swift?

IBAN stands for International Bank Account Number, which you can use when making or receiving international payments. SWIFT is the international code of your bank. They make international banking transactions easier. If you are unable to find this information, please contact your bank and ask for assistance.

Account

How do I reset my password?

Enter your login email address and click "Forgot Password". Soon you'll receive an Inclave Forgot Password email. Click the link inside to create a new Inclave password.

Why didn't I get a verification email?

Please check your spam or junk folder. if you still can’t find the verification email, please contact our Customer Support at [email protected].

Can I change my registered email address?

Yes, you can. Contact our Customer Support for assistance.

Can I have more than one account?

No, it is only allowed to open one account during your lifetime, even if an old account is closed down, you would have to request this one to be reopened as no new accounts can be created.

How can I change my personal information on my account?

Log in and go to "My Account". For some details, you will need to contact our Customer Support at [email protected].

How do I unsubscribe from promotional emails?

To unsubscribe from our Newsletters, click on the link at the very bottom of the newsletter you have already received. You can send an email to our Customer Support at [email protected].

Why didn't I receive promotional emails?

Please share your gmail account if you have one or create a new one and contact customer support for further assistance.

Bonuses

What is a Match Bonus?

A Match Bonus or a Deposit Bonus comes in the form of an extra playable balance based on your deposit amount. Example: A 100% Match Bonus on a $100 deposit will get you a $100 additional balance for a total balance of $200.

What is a Welcome Bonus?

A welcome bonus (signup bonus) is a match bonus or offer that can be claimed by a player who does not have any previous deposit.

What are bonus Playthrough Requirements?

Before you can request a withdrawal, you need to meet the Playthrough Requirements of the coupon you have claimed. Your required playthrough amount is computed as your deposit amount plus the amount of the bonus redeemed multiplied by the playthrough requirement.

What are Free Spins?

Free Spins are to be used on a specific slot game without betting any of your real money on the outcome. You can still win money, but you cannot lose – which makes them a great offer, regardless of whether you’re a novice or a professional.

What are Comp Points?

Comp points are awarded for playing slot games for real money at the exchange rate of 100 Comp Points = $1. The minimum number of Comp Points that you may redeem is 1000 ($10).